Pre Sale Questions

Need a hand? Reach out to support anytime..!

If you’ve a question related our product, the fastest way to get support from our developers is by Initiate chat by submitting your name and email. 

Live Chat working hours:   

Monday-Friday: 1:00 AM – 6:00 PM UTC +5:45

Everest Themes

Beautiful & Lightweight

Everest Backup

Backup & Migration

Omnipress

Gutenberg Blocks

Loading support form…

Frequently Asked Questions

We take pride in providing professional, one-to-one support to our customers through Live chat or ticketing system Customers who purchase any of our WordPress Themes and Plugin are eligible for priority live chat support. Free product users will receive basic support via email, but please note that live chat support is subject to availability and may not be guaranteed due to our support queue.

We do provide customization services for our products. If you have any specific customization requirements, please feel free to reach out to our support team for further information and assistance. They will be happy to provide you with more details regarding the process and answer any questions you may have

Premium technical support is exclusively available to users with an active license. If you choose not to renew your license, you will no longer have access to technical support or plugin updates. We strongly recommend renewing your license to continue receiving these benefits and ensuring the optimal performance of our product

Our products come with a refund policy because we believe in standing behind them 100%. We understand that there may be situations where a product does not work perfectly for everyone. If you encounter any issues with your purchase that we are unable to resolve and that make the system unusable for you, we are happy to offer a complete refund within 14 days of your original purchase.

Please note that we can only process refunds within 14 days of the purchase date. After this period, no refunds can be processed. Also, refunds on renewal payments cannot be processed. However, we will send you an email 2 weeks before your renewal date, so you have the opportunity to cancel your subscription before the renewal payment is automatically processed

Once your payment has been confirmed, please check your email inbox for the product download and license key. In some cases, the email may be located in your spam folder, so please check there as well. The email will be sent to the address that you used at the time of purchase.

Alternatively, you can also log in to our website’s member area to access all the details of your orders, including the download link and license key. This can be a convenient option if you prefer to have all of your order information in one place.

Can I sell digital products on third-party marketplaces like ThemeForest or CodeCanyon?
No, you can not.

We accepts credit and debit cards for all transactions. However, other acceptable payment methods vary depending on your customer’s location, the currency of the order, and the type of product in the order

All transactions are fully 100% secure. We do not store credit card numbers, so there is no chance of unauthorized access.